User research during COVID-19

In the last couple of months, I have been conducting user research with people whose situation was already vulnerable before the outbreak… and then, with those who had suddenly become at risk because of it.

Stay Home Stay Safe. Photo by Sincerely Media on Unsplash.

The research

User interviews are not natural conversations.

When we listen and give others space to talk, unexpected things can happen. Sometimes their internal narratives are amplified. They might become aware of aspects of their new reality that they hadn’t processed.

A visual sketchnote showing the key points when conducting User Research during COVID-19. Illustration by Mar Murube.

Before the session

“Creating a comfortable atmosphere and a safe environment is vital when running a workshop or conducting an interview on emotional topics. Always put empathy at the heart of your design approach” — User research: how do you look after participants? by We Are Snook

During the session




Strategic design + UX research

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